At Luminara, we are committed to ensuring that your order arrives safely and in a timely manner. The following outlines the terms and conditions applicable to the shipment of all orders placed through our platform.
We proudly offer worldwide shipping. Orders can be placed from and delivered to virtually any country, subject to applicable shipping regulations and courier service availability in the destination region.
All orders are processed within 1–2 business days following confirmation of payment. This timeframe excludes weekends and public holidays. Once dispatched, customers will receive an email confirmation containing a tracking number and shipment details.
Delivery times vary based on the shipping destination. While most orders are fulfilled within a typical range of 5 to 10 business days, factors such as regional logistics, customs clearance procedures, and courier network conditions may affect actual delivery timelines.
Shipping fees are calculated at checkout based on the total order weight and the delivery location. Promotional shipping offers, including free shipping events, may be available periodically and will be clearly communicated on the site at the time of purchase.
Each shipment includes a unique tracking number, provided via email upon dispatch. Customers may use this number to monitor their order’s progress through the designated courier's tracking platform.
For international deliveries, customs duties, taxes, or other governmental fees may apply depending on the destination country’s import regulations. These charges are the responsibility of the recipient and are not included in the item price or shipping fee at checkout.
If an order is delayed or appears lost, customers are advised to contact the carrier directly using the provided tracking information. If the issue remains unresolved, please contact our support team at contact@luminarahealth.store within 10 business days of the estimated delivery date. We will liaise with the shipping provider to investigate and address the issue accordingly.
It is the customer’s responsibility to ensure that all shipping information entered at checkout is accurate. Orders returned to us due to incorrect addresses or refusal of delivery may incur additional shipping fees for reshipment. We do not accept liability for packages lost as a result of incorrect address entry.
For any questions regarding your shipment, please contact our support team:
📧 contact@luminarahealth.store
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