At Luminara, your privacy matters to us. This Privacy Policy describes how Luminara (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from luminarahealth.store (the “Site”) or otherwise communicate with us in relation to our services (collectively, the “Services”). For the purposes of this Privacy Policy, "you" and "your" refer to any individual who uses or interacts with the Services—whether as a customer, website visitor, or any other individual whose personal information we may collect and process in accordance with this Policy.
We collect various types of information to ensure we can provide you with a seamless shopping experience and improve our services. The types of data we collect include:
When you place an order, register for an account, subscribe to our newsletter, or contact us, we may collect personal details such as:
- Your full name
- Email address
- Billing and shipping addresses
- Phone number
- Payment details (e.g., card information, though this is processed securely via third-party services and never stored on our servers)
This information is used solely to process transactions, provide customer support, and keep you updated about your order.
When you visit our website, we automatically collect information about your device. This includes:
- Your IP address
- Web browser type and version
- Time zone setting
- Browsing behavior (such as pages visited and time spent on site)
- Referring URL
We use this data to optimize site performance, understand how visitors use our store, and improve user experience.
Every time you place an order, we store:
- The products you purchased
- The total order value
- Shipping preferences and any special instructions
- Purchase history associated with your account
This allows us to process returns, provide better support, and personalize future interactions.
We only use the data we collect for purposes that benefit you and help us operate more effectively. Common uses include:
- Fulfilling orders and managing shipping logistics
- Communicating with you about your order, delivery, or account
- Providing tailored customer service and support
- Sending newsletters, promotions, or updates (only with your opt-in consent)
- Analyzing how users interact with our website to improve usability and content
- Preventing fraud, unauthorized access, or other harmful activities
We strive to keep communication relevant and infrequent, and you can unsubscribe at any time.
We treat your information with the utmost care and will never sell or rent it. However, certain situations require us to share your data, such as:
- Third-Party Service Providers: We partner with trusted services like Shopify, Stripe, PayPal, and shipping carriers. These providers only receive the data necessary to complete their duties.
- Marketing and Analytics Tools: We use tools like Google Analytics and Facebook Pixel to monitor performance and improve your browsing experience.
- Legal Compliance: We may disclose information if legally required to do so, or to protect the safety, rights, or property of our business, customers, or others.
All partners are bound by strict confidentiality and security obligations.
Cookies are small text files stored on your device to help us improve your experience. We use cookies and similar technologies to:
- Remember your login details and shopping cart contents
- Track your browsing behavior to offer personalized content
- Collect anonymous data for analytics and ad performance tracking
You may adjust your browser settings to block cookies; however, this may affect your ability to use certain features on our site.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or regulatory requirements. Once no longer needed, your data is either deleted or anonymized for analysis.
For example:
- Order history may be retained for warranty, returns, or taxation purposes.
- Email communications may be archived for quality assurance and legal protection.
Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have the following rights:
- The right to access the personal data we hold about you
- The right to request corrections or updates to your information
- The right to request deletion of your data, where legally permissible
- The right to opt out of marketing communications at any time
- The right to receive a copy of your personal data in a portable format
To exercise any of these rights, email us at contact@luminarahealth.store. We will respond within the timeframes required by applicable laws.
We take data security seriously and implement industry-standard measures to protect your information from loss, misuse, or unauthorized access. This includes:
- SSL encryption for secure data transmission
- PCI-compliant payment gateways
- Access controls and staff training on data privacy
Despite these efforts, no method of internet transmission is completely secure. By using our services, you acknowledge this inherent risk.
Our store is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will promptly delete it. Parents or guardians may contact us to request deletion.
We may update this Privacy Policy from time to time to reflect changes in technology, our business practices, or legal obligations. When we do, the updated version will be posted on this page with a new effective date. Continued use of our site after changes are posted means you accept the revised policy.
If you have questions about this Privacy Policy, your personal information, or our data practices, please reach out:
📧 contact@luminarahealth.store
We’re committed to maintaining your trust and will do everything we can to resolve any concerns quickly and transparently.
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